ANDREWS PUSHPARAJ R

Education

• B.A. in English, Madras Christian College

Experience

• 15+ years of experience in the BPO industry, with a strong focus on customer support and service delivery.
• Worked with leading companies including:
• Chargeback Gurus – Supported complex customer inquiries and contributed to dispute management processes.
• Intelenet – Delivered high-quality customer service while adhering to operational standards and performance targets.
• Scope International – Gained exposure to global clients and enhanced process efficiency through consistent service excellence.

Specialization

• Customer Support & Client Handling
• Dispute Resolution & Chargeback Processes
• Communication & Customer Relationship Management
• Process Adherence and Quality Assurance
• Problem Solving & Cross-functional Collaboration
• Service Delivery & Operational Efficiency